Privacy Policy

Third-Party Links

Please note that this website may contain links to third-party websites with privacy practices that differ from ours. If you share your personal data with any of these third-party websites, your data will be governed by their respective privacy policies.

Data Security Measures

We have implemented appropriate technical, organizational, and security measures to prevent your personal data from being accidentally lost, used, accessed in an unauthorized manner, altered, or disclosed. Additionally, we limit access to your personal data to employees, agents, contractors, and other third parties. These parties will only process your personal data according to our instructions and are subject to a duty of confidentiality.

We have established procedures to address any suspected data security breaches and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

What We Collect?

You can make choices about our collection and use of your data. For example, you may want to access, edit or remove the personal information you have with us. When you are asked to provide personal data, you may decline. The data we collect depends on the context of your interactions with KSOLVES, and the choices you make, including your privacy settings. The data we collect can include the following:

• Name and Contact Data:  First and last name, email address, postal address, country, employer, phone number, and other similar contact data.
• Domain Information:   We automatically collect domain information from website visitors as part of our analytical efforts. This data helps us understand our customers and their needs, enabling us to improve our offerings. By accessing our website, you automatically consent to KSOLVES collecting your domain information. No additional action is required on your part for this information to be collected.

By using the Happierleads software, we automatically collect data from visitors to our website and users of our application. This information is provided by your browser or mobile device via Happierleads software and includes the following details:

• Pages accessed
• Time of visit
• Time of last visit
• Browser information
• Reverse domain of the IP address referring to a site, application, or service, including the relevant search queries that led you to our website
• Operating system and device information IP address

We collect this information to better understand how our website visitors use Happierleads software. This is to improve the client experience while also ensuring the website's security. Opt-Out Any user of the platform has the option to opt out of the data gathering. You can do so by going to: happierleads.com/opt-out (to be created as a link so people can opt-out)

Why Do We Collect This?

We require this information to understand your needs and provide you with a better service, and for the following reasons:

• Internal record keeping.
• Improvement of our products and services.
• Periodic contact for market research purposes via email, phone, fax, or mail.
• Customization of the website according to your interests.

Security

We are committed to ensuring the security of your information. To prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Controlling your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways:

• Whenever you are asked to fill out a form on the website or provide personal information over the phone, indicate that you do not want your information to be used by anybody for direct marketing purposes
• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at dpo@ksolves.com

KSOLVES undertakes not to disclose the information provided by the customer to any person unless such action is necessary to the extent required by law and for regulatory purposes. If you believe that any information we are holding on you is incorrect or incomplete, please write us an email at the above address. We will promptly correct any information found to be incorrect.

European Data Protection Rights - GDPR

When we process personal data about you, we do so with your consent and/or as necessary to provide the website you use, operate our business, meet our contractual and legal obligations, protect the security of our systems and our customers, or fulfill other legitimate interests of KSOLVES as described in this privacy statement.

Below, you will find additional privacy information that you may find important. KSOLVES adheres to applicable data protection laws in the European Economic Area, which include the following rights:

• If the processing of personal data is based on your consent, you have the right to withdraw consent at any time for future processing.
• Right to request from us, a 'data controller' as defined in the law, access to and rectification of your personal data.
• Right to request from us that your personal data be erased, subject to certain exceptions.
• Right to object to the processing of your personal data.
• Right to lodge a complaint with a data protection authority.

Security of Personal Data

KSOLVES is committed to protecting the security of your personal data. We use a variety of security technologies and procedures to help protect your personal data from unauthorized access, use or disclosure.

Where we Store and Process Personal Data?

Personal data collected by us may be stored and processed in your region, in India, or in any other country where KSOLVES or its affiliates, subsidiaries, or service providers operate facilities. The storage locations are chosen to operate efficiently, improve performance, and create redundancies to protect the data in the event of an outage or other problem. We take steps to ensure that the data we collect under this privacy statement is processed according to the provisions of this statement and the requirements of applicable law, wherever the data is located.

We transfer personal data from the European Economic Area and Switzerland to other countries, some of which have not been determined by the European Commission to have an adequate level of data protection. When we do so, we use a variety of legal mechanisms, including contracts, to ensure your rights and protections travel with your data.

Our Retention Policy for Personal Data

KSOLVES retains personal data for the duration necessary to provide access and utilization of the website, or for other crucial purposes such as adhering to legal obligations, resolving disputes, and enforcing agreements. Due to the varied nature of these requirements across different data types and purposes, actual retention periods may significantly vary.

Changes to this Privacy Statement

We may update this privacy statement from time to time. We encourage you to periodically review this privacy statement to learn how KSOLVES is protecting your information.

DATA PROTECTION OFFICER

We have appointed internal Data Protection Officers who can be contacted for any questions or concerns about KSOLVES privacy policies or practices. You can refer to: DATA PROTECTION OFFICER UK/US/APAC– @ (dpo@ksolves.com)